Customer Satisfaction (2)

Now, the beginning compilation of things I have encountered this summer.

• First Day On the Job: my supervisor is showing me how to work the cashier all that good stuff when first beginning a new job. A guy comes up to buy supplies and she needs to make change because she's out.  As she's explaining to me how that works, the guy goes, "can I have my change?" in a rude tone, of course.  (as if we forgot about him) -_- So my supervisor goes, "yes, one moment, I need to make change," (and as she turns down to make the change, she gives me this look like "goodness" -_-  And to top that off, he bought an obscure object, that doesn't even fit in a bag, but he wanted a bag for it.  So I gave him a bag, and as he walked out the door, he was mumbling something, and my supervisor was like, what? So he came back and complained about something, and she just apologized about our service not being to his satisfaction, and he's like, okay apology accepted, and stormed out of the store. 
• Second Day on the Job: I opened. So I come to the store, early enough so that I know I'll be able to open, only to realize, I forgot to ask/nobody told me how to get in when we open the store. Thankfully, one of my coworkers was outside the door and was already getting the door opened.  I made sure to find out how to get it, of course, and now, I know. After doing the necessary things before opening the store, such as vacuuming and such, I'm told to "open" the doors (you know, those automatic sliding door thingies), only to find that I'm too short to reach, and I tell my manager this, so opened the door for me. As this happened, I found out I was on the floor by myself, with NO front end supervisor...and whenever I needed to make a return, I needed to call a manager.  I was horrified, it being my second day and all, and to top that off,  I encountered this lady who wanted to return merchandise that had no tag on the bag. So I remembered my training from yesterday with my supervisor who said, it had to be in the original condition with tags intact; otherwise, we don't take it back. And then the lady asked me why couldn't I check it by the receipt? I didn't even know how to do that, so I told her, I don't know if I could do that, but let me call my manager up for you.  So she stood off to the side, and by the time my manager got up to the front, she was mad and started going off saying, "I'm on my lunch break, I came in for simple service, and you can't even give it to me, blah blah blah blah blah blah blah". As I continued to assist other customers, they started to give me the look of "oh my gosh, calm down woman."  So after a few moments of wasting her own time by yelling and explaining to my manager, my manager explains to her that this is my 2nd day on the job (yeah, like she cared), and that the bag that she brought in is not even sold in our store.  (which, of course made her even more angry, leaving her to go on about how all Michael's should be able to take back anything bought from another store...)  So then my manager figures, okay, comes over to me, ask me to insert the number on the receipt to see how much the item is worth. It rings up: $2.99, that made her furious, considering the fact that she payed $7.99 for it.  So now, I'm given the instructions to override this purchase to giver her back $7.99, but something funky happened and I had to void the transaction.  I ended up having to void the transaction 2 more times before we got it to work properly.  And when the lady was finally out of the store, all the customers who witnessed that was like, "take your time, I'm not here on my lunch break," which I found pretty funny.  But geez, what a way to start off my second day. At the end of the day I found my register short, which I think, somehow happened in the process of all those voided transactions, or something, but oh well, I survived my second day and lived to tell the tale.
• Third Day (I believe).  So this man comes in, early in the morning and asks me where to find sturdy foam board (he wanted to put a cake on it).  I didn't particularly know where everything was yet, so I asked my coworker, who brought him to the framing department, where the man found a really big board.  The problem, it has no barcode for me to scan, so I ask my coworker if he can go get it for me.  He tires, but we can't find it.  So it takes an extremely long time to get everything done.  In the meantime, while all of this is happening, my manager comes out and tires to help, but he ended up just making matters worse.  The man got mad and stated, "sir, we were doing fine, this gentleman and this young lady here were doing a great job and being very helpful, until you came long. You, my friend are just making things worse.  All you do is sit in your office back there and not do anything." *sigh* hurtful words. However, when we figured everything out, the man left, he wasn't too mad, but he had to hurry home to put his cake on it.  After he left, my manager said to me, "Jackie, I think you bring in all the bad customers." x____x